How Our 8K IPTV Reseller System Works

1Start With a Trial

The first step is to explore the service before building your reseller workflow around it.

Eligible resellers can request a trial and use the testing period to understand the service, ask questions, and become familiar with the process.

• How the service works
• How the reseller process works
• What setup is required
• How customer management works
• What support is available

2Test Before Managing Customers

Your own testing should come before customer management.

Use this stage to check the service on your intended setup and understand the experience you will eventually need to explain to your customers.

This also gives you an opportunity to ask questions before you begin managing customer subscriptions.

This helps you avoid learning the entire process while dealing with your first customer.

3Set Up Your Reseller Account

Once you are ready to continue, your reseller account and panel become the foundation of your customer-management workflow.

At this stage, the important thing is not simply having access.

• Where your reseller information is located
• How credits are handled
• How customer subscriptions are created
• How available account options work
• How renewals are handled
• Where to get help when you need it

If you are unsure about the setup, our support can guide you through the process.

4Understand Your Credits

Before creating your first customer, understand how your reseller credits work.

The exact credit requirement should always be checked in your current reseller panel before creating or renewing an account.

• Available credits
• Credits already used
• Customer subscription periods
• Upcoming renewals
• Remaining balance

Good credit tracking becomes increasingly important as your customer list grows.

5Create Your First Customer

Once you understand the system, you can move from testing to customer management.

• Customer Request: The customer tells you the subscription period they want.
• Check Your Credits: Confirm the applicable credit requirement.
• Create the Customer Account: Use the customer-management functions available in your reseller panel.
• Provide Setup Information: Give the customer the information needed for their supported setup.
• Confirm Everything Is Working: Help the customer if they need assistance with the setup process.

The exact account-creation options can vary according to your current reseller configuration.

6Help Your Customer Get Started

Creating the account is not necessarily the end of the process.

A customer may need help understanding how to use their available setup.

Depending on the customer's supported device or player, you may need to explain the connection process or help troubleshoot a basic setup issue.

If you need assistance, our reseller support team can help you understand the appropriate setup process.

7Keep Your Customer Information Organized

When you have only one or two customers, organization may seem unnecessary.

As your customer base grows, it becomes essential.

• Customer identifier
• Activation date
• Subscription period
• Expiry date
• Renewal status
• Relevant account information

You can then quickly understand which customers are active and which subscriptions may require attention.

8Manage Renewals

A reseller relationship does not end when the first subscription is created.

When an existing customer wants to continue, you can follow a simple renewal process:

9Get Help When You Need It

Questions are normal, especially when you are new to a reseller system.

• Reseller setup
• Panel guidance
• Credit questions
• Customer management
• Subscription setup
• Renewal workflow
• Supported app/device setup
• Basic technical questions

When a written explanation is not enough, support can include screen sharing, video guidance, or Google Meet when appropriate.

The goal is not simply to give you access and leave you to figure everything out.

10Your First-Week Reseller Checklist

Once your account is ready, use this checklist:

• Test the service
• Understand your reseller panel
• Understand the credit system
• Know the customer-creation process
• Understand the basic setup process
• Know how to contact support

• Record the important customer details
• Record the subscription period
• Note the expiry date
• Keep track of credit usage
• Be ready to assist with setup questions

What Changes as Your Customer Base Grows?

Your workflow stays similar, but organization becomes more important.

With a small customer base, you may only need basic records.

With more customers, you should pay closer attention to:

• Customer Records: Know who has which subscription.
• Expiry Dates: Know when customers may need renewal.
• Credit Balance: Know what is available before accepting new requests.
• Support Requests: Keep customer questions organized.
• Renewals: Follow up consistently rather than waiting until the last moment.

The system becomes easier to manage when your process is organized from the beginning.

The Complete Workflow

Why This Process Is Designed Around Support

A reseller system is not only about panel access.

You also need to understand how the different parts connect:

That is why practical guidance is part of our reseller process.

If you have a question, you can ask through chat. For situations that are easier to explain visually, screen sharing, video guidance, or Google Meet can be used when appropriate.

Frequently Asked Questions